Help

How do I become a member?

As an invite-only panel, we’ve made enroling with Surveys for CashPoints effortless. Simply follow the link in your invitation email and complete registration to sign up. Remember, you must be a member of the Norwegian Reward programme to join the panel. If you are not a Norwegian Reward member, you can visit https://en.norwegianreward.com/ join for free.

Do I have to be a resident of the UK?

Yes, this Surveys for CashPoints panel is only available to residents of the UK.

Why do I need to provide my Norwegian Reward details when I enrol?

As a member of the Surveys for CashPoints panel, you will receive CashPoints for sharing your opinion with us. We need your Norwegian Reward details at registration to verify your account and to ensure that you receive CashPoints for each survey you take.

How many accounts can I have?

Membership is restricted to one account per Norwegian Reward member.

How do I access my Surveys for CashPoints account?

Quickly access your account by entering your email address and password at the login page. Once you’re logged in, you can update your profile to ensure you receive the most relevant surveys, amend your account details, add your Norwegian Reward Number, view your survey history and check how many CashPoints you have accumulated so far.

How do I change my email address?

Unfortunately, since your email address is also your username, you won’t be able to change this from your account page. If you do wish to change your email, contact us and we will be happy to help.

How do I change my password?

To change your password, log in to your account and head to 'My Details' under 'Account'.

What should I do if I need to update my personal details?

To make changes to your personal information, log in to your account and head to 'My Details' under 'Account'. Your email address is also your username, so this is the only detail you cannot change here. If you’d like to change your email, just get in touch .

Can other members of my household join Surveys for CashPoints?

The Surveys for CashPoints panel is invitation only; your invitation link is unique to you and cannot be shared. Tell your family and friends to look out for their email invitations from Norwegian Reward. They must be Norwegian Reward members to receive the email. They can sign up at https://en.norwegianreward.com/ . All Surveys for CashPoints registrations are subject to our thorough data quality checks.

Do I need to notify you if I leave the country?

Surveys for CashPoints is a UK-only panel. If you move out of the UK, please cancel your membership by logging into your account and heading to 'Preferences' within the 'My Details' section. You don't need to notify us if you are temporarily travelling outside the UK.

How can my family and friends join Surveys for CashPoints?

If your friends and family are Norwegian Reward members, tell them to look out for their email invitation to the Surveys for CashPoints panel. If they are not Norwegian Reward members, they can visit https://en.norwegianreward.com to join.

How do I cancel my Surveys for CashPoints membership?

You can cancel your membership by logging into your account and heading to 'Preferences' within the 'My Details' section. It may take a few days for your account to deactivate fully, during which time you may still receive survey invites. Please note, you will only be cancelling your Surveys for CashPoints account. You will remain a member of the Norwegian Reward programme.

Why do you want my opinion?

We carry out surveys because businesses, governments, public bodies and similar organisations are interested in your views and attitudes. They want to hear from the people who use their products and services the most. The more they know about what you think, the easier it is for them to improve and adapt their service accordingly.

Please note, surveys are created and distributed by Dynata. Norwegian will not have access to your responses.

How often will I be asked to take surveys?

We send out survey invitations on a fairly regular basis, but can’t say exactly when or how often a member will receive them. Each survey is customized and based on the research goals for the particular client, meaning the time it takes to create them varies significantly.

What happens after I join?

Once you’ve enroled, we will send you an email welcoming you to Surveys for CashPoints and asking you to activate your account. Following this, we recommend that you log in and complete your Profile. Soon after enroling, you will begin to receive email invitations to take part in surveys. These emails will contain all the information you need to participate, including how many CashPoints you’ll receive when you complete the survey.

What is expected of me when participating in surveys?

When participating in our surveys, we ask that you please give careful consideration to every question you answer. We have several quality checks in place to validate your responses, and failure to answer honestly may result in your answers not being accepted. If we identify dishonest behaviour, we cannot reward you for the survey and, if this behaviour continues, we may be forced to deactivate your account (For further information, see our Terms & Conditions) .

Will I be penalized if I do not complete a survey I am invited to participate in?

No. You can respond to as many or as few of your survey invitations as you like. However, the more surveys you take, the more CashPoints you earn!

How will I know that I have surveys to complete?

We will send you an email invitation whenever a new survey comes in. You can also see all your available surveys from your member Dashboard when you log in to your account.

Why haven't I received any surveys?

Your likelihood to be invited to a survey depends on a number of factors, such as the amount and type of surveys we are conducting at any one time, as well as your personal preferences. We will always email you if there is a new survey to take, so please ensure that we are on your whitelist, or that your email provider isn’t blocking emails from Surveys for CashPoints.

How long will it take to complete a survey?

Surveys vary in length but typically take 5-20 minutes to complete. Each survey invitation will provide an estimated completion time, the deadline you have to respond and the amount of CashPoints awarded for completion.

Why can't I open surveys?

Not all internet providers allow users to follow links within their email. If you are unable to gain access to our surveys, please try the following:

Copy and paste the link from your email into the browser’s URL and press enter. This will take you directly to the correct page. Ensure that you copy the entire web address into the browser, without line breaks, as sometimes the link can spread over two lines.

I realized I picked the wrong answer - can I change my response?

No. Once you submit an answer on a survey, you are not allowed to change your response. We do this to protect the survey data. We realize there are times when a panelist makes an honest mistake or selects on the wrong choice, but unfortunately we cannot go back and change our data.

Why is the survey now closed?

The majority of our surveys are open and available to take for a few days. However, some surveys are more popular than others and close quickly. We have to limit the number of panelists we invite so that you always have a fair chance of answering the surveys that interest you most.

Unfortunately, we cannot always predict how popular a survey may be and sometimes we reach capacity sooner than expected.

Can you re-send me the survey invite?

No. Unfortunately, we can only distribute a link to each survey once.

I received an error message, what should I do?

If you see an error message, there may be a technical problem. You can try and access your survey again from the survey invitation.
If there is a wider issue with the survey, it may be recalled and resent to you at a later date. If this happens, feel free to contact us, providing as much information about the survey as possible, including the survey number, link from your invitation email. the topic, reward amount and date of the survey so that we can help you as quickly as possible.

Can I get someone else to complete my surveys for me?

No. Once you have registered, you should complete all surveys yourself so that you don’t lose out on future studies, or get flagged for questionable responses. Your family and friends are welcome to join the panel, but each person will require a unique email address and their own Norwegian Reward account number. All registrations are also subject to our data quality checks.

Do I need any extra software?

Some of our surveys require Adobe Flash Player. It should only take two to three minutes to download. Simply go to http://www.adobe.com and hit the 'download Flash Player' link. While you are not required to download Flash Player in advance, doing so will save you time later when you attempt the survey.

Why was I unable to complete a survey?

Market researchers often seek the opinions of a very specific group of people. That’s why, at the beginning of every survey, we ask a few questions to check whether it’s suitable for you. If not, you will be "screened out" with a message explaining that you haven’t qualified and re-directed back to your dashboard. Any data received from non-completed surveys will be discarded.
While this is a normal part of market research, the more we know about you, the better surveys we can send. To avoid screen outs, we recommend that you try to complete your survey profile and regularly update your details.

Why do you ask me questions you already know the answer to?

When you sign up for Surveys for CashPoints, we ask you to complete some personal demographic questions (such as age, gender and post code) so we can offer surveys on the topics you know best.
Often, these questions are also asked at the beginning of surveys. This is because Surveys for CashPoints doesn't share your personal information with anyone, even our clients who create these surveys. These questions also ensure that the information we are passing to our clients is accurate and up to date.

Why are there no surveys available?

If you have participated in a lot of surveys in the last day or two, you might find that you have run out of suitable studies. Additionally, the surveys you were invited to may have already reached their capacity by the time you attempted them. If you find that this is the case, please check back the next day and we should have more available for you.

Why do you need my personal information?

We may use your information to (i) communicate with you regarding panel membership and survey participation; (ii) send you invitations; and (iii) credit your Norwegian Reward account with CashPoints.

Who can I talk to if I have any privacy concerns?

Please see our Surveys for CashPoints Privacy Policy for full details and contact information.

How do I earn CashPoints?

Every time you qualify for a survey and complete it, you will be eligible for the CashPoints that were advertised on the introduction page to the survey. Your CashPoints will then be automatically sent over to your Norwegian Reward account within 28 days, ready to use.

How can I see the CashPoints I have earned from surveys?

On the Dashboard section of the Surveys for CashPoints website you will be able to see the total number of CashPoints you have earned. In order to check the detail for each survey, simply hit 'Account' and go to 'My Survey History'.

Please note: this is only the total number of CashPoints earned from Surveys for CashPoints surveys. To view your full CashPoints balance, visit https://en.norwegianreward.com/ .

How do I redeem my CashPoints?

Your CashPoints will be automatically transferred to your Norwegian Reward account. Choose ‘Pay with CashPoints’ when booking your flight at  Norwegian.com .

How long until my earned CashPoints appear in my account?

After completing a survey, the CashPoints you’ve earned will instantly be displayed in your Surveys for CashPoints Profile. It can then take up to 28 days for your CashPoints to appear in your Norwegian Reward account.